Return & Refund Policy

Last Updated: June 2026

At Fur Cares, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Window

Customers may request a return within 30 days of receiving their order.

Return Eligibility

To qualify for a return:

• The item must be unused.
• The item must be in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase may be required.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include photos of the item and packaging so we can assist you promptly.

Refund Process

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

Approved refunds will be issued to the original payment method used during checkout.

Refund Processing Time

Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

Return Shipping Costs

Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.

Non-Returnable Items

For hygiene and safety reasons, certain used pet care products may not be eligible for return.

Contact Us

For return requests or refund assistance, please contact our support team.